Defensiveness

Definition

Defensiveness is a psychological response where an individual reacts to perceived threats or criticism with hostility or withdrawal, often as a way to protect their self-esteem. This behavior can complicate communication, especially when discussing sensitive topics, as it creates barriers to open dialogue and understanding between parties.

5 Must Know Facts For Your Next Test

1. Defensiveness can manifest in various ways, including denial, blame-shifting, or outright anger, which can derail productive discussions.
2. When dealing with difficult interviewees, recognizing defensiveness can help interviewers adapt their approach to foster better communication.
3. Creating a safe environment where interviewees feel respected can minimize defensiveness and encourage more honest responses.
4. Non-verbal cues such as crossed arms or avoidance of eye contact often accompany defensiveness and can signal that an interviewee is feeling threatened.
5. Being aware of one's own defensiveness is crucial for interviewers, as it can impact their ability to remain neutral and effective during sensitive conversations.

Review Questions

• How can recognizing defensiveness in an interviewee improve the quality of the conversation?
  • Recognizing defensiveness in an interviewee allows the interviewer to adjust their communication style to reduce tension. By identifying signs of defensiveness, such as body language or tone changes, the interviewer can create a more supportive atmosphere. This understanding helps facilitate open dialogue and encourages the interviewee to share more openly without fear of judgment.
• What strategies can be employed to reduce defensiveness during interviews about sensitive topics?
  • To reduce defensiveness during interviews about sensitive topics, interviewers can employ strategies such as using active listening techniques and demonstrating empathy. Establishing rapport with the interviewee is crucial; this might involve acknowledging their feelings and showing genuine concern. Additionally, creating an environment of trust where the interviewee feels safe to express themselves without fear of criticism can greatly enhance communication and understanding.
• Evaluate the impact of defensiveness on both the interviewer and the interviewee in high-stress situations.
  • Defensiveness significantly impacts both the interviewer and the interviewee during high-stress situations. For the interviewer, defensiveness can cloud judgment and lead to misinterpretations of responses, hindering effective questioning. For the interviewee, defensiveness may cause them to shut down or provide vague answers, preventing meaningful insights from emerging. This cycle of defensiveness not only limits constructive communication but also diminishes the potential for resolving underlying issues.

Related terms

Active Listening: A communication technique that involves fully concentrating on what is being said rather than just passively hearing the message of the speaker.

Empathy: The ability to understand and share the feelings of another person, which can help reduce defensiveness during difficult conversations.

Conflict Resolution: The process of resolving a dispute or conflict by addressing the underlying issues and facilitating a mutually acceptable solution.