Zappos

Definition

Zappos is an online shoe and clothing retailer known for its exceptional customer service and company culture that emphasizes employee satisfaction and empowerment to enhance motivation and performance. The company utilizes teams structured around delivering high-quality customer experiences, fostering a sense of community and innovation among employees.

Related terms

Organizational Culture: The shared values, beliefs, and norms within an organization that shape employee behavior and company practices.

Employee Empowerment: A management practice where employees are given autonomy, resources, and capabilities to make decisions in their roles, increasing their influence and satisfaction at work.

Customer Satisfaction: A measure of how products or services supplied by a company meet or surpass customer expectation, often seen as a key indicator of a company's financial performance