Daniel Goleman is a psychologist and author best known for his work on emotional intelligence (EI) and its importance in leadership. His theories emphasize the ability to recognize, understand, and manage our own emotions as well as those of others, which is crucial for effective leadership in various fields, including hospitality. Goleman's insights on emotional intelligence have influenced leadership styles, highlighting the need for leaders to connect with their team members on an emotional level to foster a positive work environment.
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