The two-way symmetrical model is a communication theory that emphasizes the importance of mutual understanding and dialogue between an organization and its stakeholders. This model encourages a balanced exchange of information, allowing both parties to influence each other positively, ultimately fostering relationships built on trust and respect. In today's digital age, this approach is particularly relevant as organizations engage with their audience through social media platforms, enabling two-way conversations that can enhance online reputation.
congrats on reading the definition of two-way symmetrical model. now let's actually learn it.