Mediation

Definition

Mediation is a conflict resolution process where an impartial third party, the mediator, facilitates communication between disputing parties to help them reach a mutually acceptable agreement. It is often used in human resources and labor relations to resolve disputes without going to court.

Related terms

Arbitration: A method of dispute resolution involving an independent third party who makes a binding decision on the matter at hand.

Collective Bargaining: The process of negotiation between employers and a group of employees aimed at agreements to regulate working salaries, working conditions, benefits, and other aspects of workers' compensation and rights.

Conflict Resolution: The practice of identifying and handling conflicts sensibly, fairly, and efficiently through various strategies including negotiation, mediation, and arbitration